Terms of Service

1. Who we are

ShulkerHost (“we”, “us”) is operated by Joshua Gerke (sole proprietor), trading as ShulkerHost.com, Am Sandberg 14, 38442 Wolfsburg, Germany. Owner: Joshua Gerke. VAT ID: DE351429966.

Contact: support@shulkerhost.com. Contract language: English or German – the language you order in.

2. The service

We provide a virtual Minecraft server including storage, DDoS protection, backups and access to the game panel. What is included in each plan is shown on the website and in the panel at the time of ordering.

We may change features of the service for a valid reason, for example to keep it secure, to meet legal requirements or because of technical development, at no extra cost to you. If a change significantly impairs your use of the service, we tell you in advance by email and you may terminate the contract free of charge within 30 days of the change.

Statutory warranty rights for digital services apply. What happens during outages and which credits apply in addition is described in the SLA.

3. Account, age and content

You need an account with a valid email address. You are responsible for your login details and for the content on your server (worlds, plugins, mods, uploads). You must follow the Acceptable Use Policy, the Minecraft EULA and the Minecraft Usage Guidelines.

If you are under 18, a parent or legal guardian must agree to your order. Our information for parents explains the service and its costs.

4. How a contract is made

You choose a plan, location and term in the panel, check the summary and can correct every entry before you click the order button. By clicking the button that names the payment (for example “Order now – pay …” or “Buy now”) you make a binding offer; the contract is concluded when we confirm the order by email or set up your server, whichever comes first.

We store the contract text. You receive the order details, these terms and the withdrawal policy by email with the order confirmation; the current terms are always available on this page.

5. Prices and payment

Prices are shown in US dollars or euros and include VAT where it applies. Payment is made through Stripe (card, Apple Pay, Google Pay, PayPal and other local methods). Your account balance is used first.

Plan changes: if you move to a bigger plan or add storage, you pay the difference for the rest of the current term right away. If you move to a smaller plan or reduce storage, the difference for the rest of the term is credited to your balance. The new price applies from the next term.

6. Term, renewal and cancellation

Servers run for the term chosen at checkout (3, 30, 90 or 365 days). You choose at checkout whether the term renews automatically.

Automatic renewal: after the first term the contract renews automatically and is charged to your stored payment method: terms of 3 or 30 days renew by the same term, terms of 90 or 365 days renew by 30 days each time, at the 30-day price shown at checkout. You can cancel at any time; the cancellation takes effect at the end of the current term. If a renewal payment fails, the payment provider retries for up to 3 days; after that we pause the server and notify you by email.

Pay once: the contract ends with the term. We remind you by email 24 hours and 1 hour before it ends; you can renew in the panel. If you don’t renew, we pause the server.

A paused server is deleted 14 days after it was paused. Before deleting, we make a backup and keep it in your account for another 14 days, so you can still download your world. A cancelled contract ends the same way at the end of the paid term.

You can cancel in the panel under Plan & billing, by email, or without logging in on our cancellation page. We confirm every cancellation by email. The right to terminate for good cause remains unaffected.

7. Free trial server

When you confirm your email, we set up one free trial server per person (2 GB, location Germany) with 12 hours of play time. The time only counts while the server is not stopped (starting or running). The trial ends when the 12 hours are used up or 7 days after it was set up, whichever comes first. No payment details are needed and the trial does not turn into a paid contract by itself.

When the trial ends, the server is paused. You can book it as a paid server in the panel and keep your world; otherwise it is deleted 7 days after the trial ended. To prevent abuse, we may refuse a trial, for example for disposable email addresses or repeated trials from the same network.

8. Account balance

Your balance can come from top-ups, bonus credit from top-up campaigns, credits under the SLA or after a plan change, partner commissions and donations to your donation page. It is used automatically for orders, renewals and plan changes and can only be used for ShulkerHost services. Bonus credit (top-up bonus, credits from us, partner commissions) is used first; the panel shows how much of your balance is bonus.

Balance does not expire. You can have the balance you added yourself paid out at any time in the panel under Balance & payments; it goes back to the payment method you used, and anything that can’t be sent back automatically we transfer to your bank account (write to support@shulkerhost.com). Bonus credit (for example SLA credits) isn’t paid out in cash; partner commissions are paid out under the partner program terms below.

9. Discount codes and partner discount

The welcome code is valid once per customer for the first paid order (this includes booking your free trial server) and applies to the first term only. Later terms are charged at the regular price. If you were referred by a partner, you get the partner discount on your first term instead; discounts cannot be combined.

10. Partner program

Partners get a commission of 15% (20% from 25 active referred servers) of the net amount of every paid server invoice (order, renewal, upgrade) of customers they referred, for 12 months from that customer’s first payment. Top-ups, donations and free trials earn no commission.

Commissions become payable 30 days after the payment, minus refunds and chargebacks. They can be added to your balance or, from €25, paid out by PayPal or bank transfer on request. Referring yourself or using fake accounts is not allowed and voids the commission.

11. Withdrawal and refunds

Consumers have a statutory right of withdrawal, see our withdrawal policy. In addition, first orders are covered by a 72-hour money-back guarantee per our Refund Policy.

12. Liability

We are liable without limitation for intent and gross negligence. We are also liable without limitation for injury to life, body or health. For slight negligence we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on which you may regularly rely), limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. Liability under the German Product Liability Act remains unaffected.

Within these limits, liability for lost data is limited to the effort of restoring it from the backups we provide; please keep your own copies of worlds that matter to you.

13. Changes to these terms

We may change these terms for a valid reason (for example new legal requirements or new features) with effect for the future. We tell you by email at least 30 days before the change takes effect. If you don’t agree, you can cancel the contract before then. Changes to prices or to the main obligations of the contract only apply with your express consent.

14. Law and jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For merchants, legal entities under public law and special funds under public law, the place of jurisdiction is the provider’s registered seat (Wolfsburg, Germany). Mandatory consumer protection laws of your country of residence remain unaffected.