Help in minutes, in plain English
Our team usually replies in under 10 minutes. Real people, no ticket maze — and many answers are already here.
Guides & wiki
Short, plain-English answers to the questions we get most.
Browse guides →
Email support
support@shulkerhost.com — usually answered in under 10 minutes.
Write us →
Contact form
Migrations, billing or anything else — write us directly.
Contact us →Where do I log in to my panel?
At panel.shulkerhost.com with the email and password you chose when ordering. Forgot your password? Click “Forgot password?” on the sign-in page.
Do I need any technical knowledge?
No. You pick what you want to play, we pre-select the right software, memory and settings. There are no config files to edit and no port forwarding to set up.
How long does it take until my server is online?
About 90 seconds after checkout. You get the server address right away — share it and your friends can join.
How do my friends join?
Your server address shows up in your panel right away. Your friends open Minecraft, click Multiplayer, then Add Server, paste the address and click Done. They need the same Minecraft version as the server — you can change the version any time with one click.
Java or Bedrock — which one do I have?
Minecraft on a PC or Mac started from the Minecraft Launcher is Java. On Xbox, PlayStation, Switch, phones, tablets or the Windows app from the Microsoft Store it is Bedrock. Not sure? Start with Java — that is what most friend groups play.
How do I cancel?
In your panel under Plan & billing, or simply send us an email. Your server keeps running until the end of the term you paid for (3, 30, 90 or 365 days). After that it is paused; download your world before it is deleted 14 days later.
Do you offer free migrations?
Yes. Send us a download of your world (or a backup from your old host) — we move your world, plugins and settings for free. Never send us passwords of other services.