Refund Policy
Your first order comes with a 72-hour money-back guarantee, on top of your statutory right of withdrawal.
72-hour money-back guarantee
If you are not satisfied with your first paid ShulkerHost order (including booking your free trial server), email support@shulkerhost.com within 72 hours of the purchase and we refund it in full. You don’t need to give a reason.
We refund to the original payment method; depending on your bank it arrives within 5–10 business days. If you paid from your balance, the amount goes back to your balance. The server is stopped and deleted after the refund.
Who the guarantee covers
The guarantee applies once per customer: to your first paid order and to one guarantee refund per person. Orders made with the same payment method (for example the same card) or the same billing address count as the same customer.
It does not apply if we suspended the server for a documented violation of our Acceptable Use Policy, or if the payment was made without the account holder’s permission or has been charged back.
These conditions only concern the voluntary guarantee. Your statutory rights, in particular the right of withdrawal, remain unaffected.
Withdrawal after the 72 hours
As a consumer you can withdraw from the contract within 14 days, see our withdrawal policy and the online withdrawal function. This also applies after the 72-hour guarantee has ended.
Because you asked us to start your server right away, you pay for the time it was already available (§ 357a (2) German Civil Code) and get the rest back. Example: 30-day term, withdrawal after 10 days: you get 20/30 of the price back. Within the first 72 hours of your first order, the guarantee applies instead and you get everything back.
Renewals and cancellations
Renewals are not covered by the 72-hour guarantee. Cancelling stops future renewals; the server runs until the end of the paid term. If a renewal went through by mistake, contact us right away and we will find a solution.